Refund Policy
Crystals are digital items that are delivered to your account right away, so purchases are generally final.
When we'll refund
- You were charged but the crystals never showed up in your account.
- You were charged more than once for the same purchase.
- You didn't make or approve the purchase (for example, someone used your card without permission).
- Anywhere the law in your country or state gives you a right to a refund.
Email us within 30 days of the purchase with the email on your receipt and the date. If we refund a purchase, the crystals from it are removed from your account.
Chargebacks
Please contact us before disputing a charge with your bank. We're happy to sort out real problems. Crystals from a disputed payment are removed, and accounts with fraudulent disputes may be closed.
Contact
Email the support address listed on our home page.